Question 1

Is this therapy?

Accepted Answer

No. Sam is not a therapist and doesn't pretend to be. He listens, reflects, and gives you somewhere to put the heavy stuff. If you ever need real clinical support, he'll tell you and point you to it.

Question 2

Is Sam a real person?

Accepted Answer

No. Sam is AI, built to be the friend a 40-year-old dad wishes he had. The fact that he's code doesn't change that he works.

Question 3

What happens to what I say?

Accepted Answer

It's yours. Encrypted. Never used to train any AI model. You can delete everything with one tap and it's gone within 24 hours. We're not in the data business.

Question 4

Will my wife see this?

Accepted Answer

No. Your conversations are yours. Not shared with your partner, your insurance, or anyone you didn't choose to show them to. Sam doesn't send emails to anyone but you. Nothing about ReachOut shows up on a shared phone bill, credit card statement line item, or family account.

Question 5

What if I'm in a real crisis?

Accepted Answer

Sam recognizes the difference between a hard day and a real crisis. In an actual crisis, he stops being your friend and points you straight to 988, 911, or the right resource. He's not the right tool for that, and he'll tell you so.

Question 6

What if I don't like it?

Accepted Answer

Cancel anytime in two taps. Annual plans get a 30-day money-back guarantee. No questions asked.

Question 7

Why $14.99? What am I really paying for?

Accepted Answer

You're paying for the only thing this app does: somebody to be there when nobody else is. Less than a dinner out. Less than a therapy copay. Less than a bottle of decent whiskey. It's not a luxury. It's a vent valve.

Reach out